Frequently Asked Questions

Yes – World Cup Hub operates under a licence issued by the Curacao Gaming Control Board and complies with the relevant anti‑money‑laundering regulations. All markets are overseen by an independent auditor to ensure fairness, and we are required to adhere to the jurisdiction‑specific rules of the countries we accept players from.

When you sign up, we ask for a government‑issued photo ID (passport, driver’s licence or national ID), a recent proof of address such as a utility bill or bank statement, and in some cases a selfie to confirm your identity. The documents must be clear, show all corners, and be no older than three months. Once uploaded, verification is usually completed within 24 hours.

World Cup Hub accepts Visa, Mastercard, Skrill, Neteller, ecoPayz, and direct bank transfer, plus Bitcoin, Ethereum and USDT with no minimum deposit. Crypto and e‑wallet withdrawals are processed within 24 hours; card and bank transfers usually take 3‑5 business days. All transactions are encrypted and monitored for fraud.

If a match is postponed and rescheduled within the same tournament window, bets remain valid and will be settled after the match is played. Should the match be cancelled or abandoned without a reschedule within that window, the stake is refunded as a void bet. The only exception is if a market has been explicitly declared void by the regulator.

The welcome bonus is a 100 % match up to $200 with a 35× playthrough requirement on the bonus amount only. You have 30 days from the day you claim the bonus to meet the wagering; bets on any sport count, but system bets and cash‑out do not. Once the requirement is cleared, the bonus winnings become withdrawable.

In the ‘Responsible Gaming’ section of your account settings you can set daily, weekly or monthly deposit caps, loss limits and session‑time reminders. If you need a break, self‑exclusion can be activated for a minimum of 24 hours up to permanent, during which your account is locked and you are prevented from logging in. These tools are available instantly and can be adjusted at any time, though reducing a limit takes effect immediately while increasing requires a 24‑hour cooling‑off period.